For health insurers, the Medical Service, KV and KZV
Social data stays in your organisation.
For administration and self-governance, on the server in your data centre.
- No access by basebox
- Operation without internet
- Every answer with its source
- Permissions from your directory
- ISO 27001 certified
Less writing in contracts, service and committees.
Examples from four organisations.
- Health insurers
- Statement of defence in billing disputes
- Search care contracts
- Papers for the administrative board
- Medical Service (MD)
- Guidelines without reference to a case
- Texts for the care quality report
- Practice cases for training
- Associations of physicians (KV)
- Answers to practice enquiries
- Summarise changes to the EBM fee schedule
- Circulars from resolutions
- Associations of dentists (KZV)
- Information on the BEMA fee schedule
- Letters to appointed assessors
- Fixed subsidies in plain language
199 use cases for insurers, MD, KV and KZV.
Each one checked, with the point from which it works.
Health insurers (69)
No use case matches this selection.
Service for insured persons and post (9)
Reply to general enquiries from insured personsReady to go
Draft e-mail replies from the mailbox and contextAfter connecting your systems
Pre-classify complaints and draft a replyReady after a short setup
Information for service staff from service knowledgeReady after a short setup
Search the customer service knowledge portalAfter connecting your systems
Write up a conversation note from bullet pointsReady to go
Pre-sort service ticketsAfter connecting your systems
Letters to insured persons in Easy LanguageReady to go
Translate information for insured persons into languages of originReady to go
Legal department (3)
Draft a statement of defence in a billing disputeReady after a short setup
Research in Federal Social Court (BSG) case lawReady after a short setup
Answer questions on procurement and budget lawReady after a short setup
Hospital billing (4)
Answer questions on PrüfvV and Section 275c SGB VReady after a short setup
Summarise Medical Service (MD) reports on hospital invoicesReady to go
Prepare a discussion with the hospitalReady after a short setup
Draft a reimbursement claim to a hospitalReady after a short setup
Contracts and care (7)
Answer questions on care rate and framework agreementsReady after a short setup
Search care and selective contractsReady after a short setup
Compare a draft contract with the previous versionReady to go
Prepare remuneration negotiations from documentsReady after a short setup
Answer enquiries about joining the contractReady after a short setup
Capture declarations of participation with text recognitionReady to go
Research on new forms of careReady to go
Recourse and reimbursement (4)
Review accident questionnaires for recovery claimsReady after a short setup
Draft a claim to a liability insurerReady to go
File a reimbursement claim with another agencyReady to go
Answer questions on recourse law under SGB XReady after a short setup
Membership and contributions (3)
Answer questions on insurance and contribution lawReady after a short setup
Draft replies to employer enquiriesReady after a short setup
Summarise circulars for employersReady to go
Prevention and health promotion (3)
Answer questions on the prevention guidelineReady after a short setup
Concept for workplace health promotionReady to go
Draft texts for the prevention reportReady after a short setup
Self-administration and executive board (7)
Draft a meeting paper for the administrative boardReady after a short setup
Create minutes of the administrative board meetingReady to go
Draft and justify an amendment to the statutesReady after a short setup
Search statutes and resolutionsReady after a short setup
Statement on supervisory audit reportsReady after a short setup
Answer questions on supervisory circularsReady after a short setup
Draft texts for the annual reportReady to go
Finance and purchasing (5)
Draft explanatory notes on the budgetReady to go
Read incoming invoices and suggest account assignmentAfter connecting your systems
Comment on plan-versus-actual variancesAfter connecting your systems
Draft service specifications for tendersReady after a short setup
Compare offers against the specificationReady after a short setup
HR (6)
Draft a job advertisement from the requirements profileReady to go
Write a job reference based on the manager's assessmentReady to go
Answer questions on the collective agreement and works agreementsReady after a short setup
Onboarding information for new staffReady after a short setup
Create training materials on legal changesReady to go
Draft a works agreement on the use of AIReady to go
Data protection and information security (6)
Draft replies to requests for informationReady to go
Maintain the record of processing activitiesReady after a short setup
Prepare a notification under Section 80 SGB XReady after a short setup
Draft a data protection impact assessmentReady to go
Answer questions on the B3S for statutory health and long-term care insuranceReady after a short setup
Check a data processing agreement against the templateReady after a short setup
IT and organisation (5)
IT ticket reply from the error descriptionReady to go
Pre-sort and prioritise IT ticketsAfter connecting your systems
Search work instructions and specialist conceptsAfter connecting your systems
Process description from interview notesReady to go
Summarise legislative changes for departmentsReady to go
Communication (3)
Draft a press release from bullet pointsReady to go
Draft articles for the members' magazineReady to go
Prepare a statement on draft legislationReady after a short setup
Cross-cutting (4)
Summarise long documentsReady to go
Create meeting minutes from a voice memoReady to go
Search documents across departmentsAfter connecting your systems
Meeting preparation from calendar and e-mailsAfter connecting your systems
Medical Service (45)
Guidelines and expertise (5)
Answer questions on assessment guidelines without case referenceReady after a short setup
Search guidelines and policy statementsReady after a short setup
Summarise guideline changes for assessorsReady to go
Evidence research on examination and treatment methodsReady to go
Search guidelines and specialist literatureReady after a short setup
Quality and structural inspections (7)
Answer questions on the quality inspection guidelineReady after a short setup
Draft inspection notices to facilitiesReady to go
Write an inspection report from the inspection team's notesReady after a short setup
Check inspection reports formally for completenessReady after a short setup
Summarise statements from facilitiesReady to go
Answer questions on structural criteria for hospitalsReady after a short setup
Check structural inspection documents for completenessReady after a short setup
Statistics and reports (5)
Draft texts for the nursing quality reportReady after a short setup
Comment on the activity report from key figuresReady to go
Draft the annual report of the Medical ServiceReady to go
Draft the ombudsperson's reportReady to go
Analyse complaints by topicReady to go
Information and communication (6)
Draft replies to general enquiriesReady to go
Information on care assessment in Easy LanguageReady after a short setup
Translate information sheets into languages of originReady to go
Draft a press release from bullet pointsReady to go
Draft website and specialist articlesReady to go
Prepare a statement on draft legislationReady after a short setup
Continuing education (4)
Create training materials on new guidelinesReady to go
Create fictitious practice cases for trainingReady to go
Create knowledge questions on guidelinesReady to go
Onboarding information for new staffReady after a short setup
Administrative board and organisation (4)
Draft a meeting paper for the administrative boardReady after a short setup
Create minutes of the administrative board meetingReady to go
Search statutes and resolutionsReady after a short setup
Search work instructions and procedure descriptionsAfter connecting your systems
HR (4)
Draft a job advertisement for assessorsReady to go
Write a job reference based on the manager's assessmentReady to go
Answer questions on the collective agreement and works agreementsReady after a short setup
Draft a works agreement on the use of AIReady to go
Data protection, IT and finance (6)
Draft a data protection impact assessmentReady to go
Maintain the record of processing activitiesReady after a short setup
IT ticket reply from the error descriptionReady to go
Pre-sort and prioritise IT ticketsAfter connecting your systems
Draft explanatory notes on the budgetReady to go
Draft service specifications for tendersReady after a short setup
Cross-cutting (4)
Summarise long documentsReady to go
Create meeting minutes from a voice memoReady to go
Search documents across departmentsAfter connecting your systems
Draft e-mail replies from the mailbox and contextAfter connecting your systems
Associations of statutory health insurance physicians (46)
Service for practices (8)
Draft replies to enquiries from practicesReady to go
Draft e-mail replies from the mailbox and contextAfter connecting your systems
Answer questions on prescription rulesReady after a short setup
Answer questions on the telematics infrastructure in the practiceReady after a short setup
Search the member service knowledge portalAfter connecting your systems
Pre-sort service ticketsAfter connecting your systems
Answer questions on setting up and transferring a practiceReady after a short setup
Information sheet for newly established practicesReady after a short setup
Billing (information) (5)
Answer questions on EBM and billing rulesReady after a short setup
Answer billing queriesReady after a short setup
Explain the fee notice clearlyReady to go
Answer questions on the fee distribution scaleReady after a short setup
Summarise EBM changes for practicesReady to go
Circulars and member information (4)
Draft circulars from resolutionsReady to go
Draft articles for the members' magazineReady to go
Draft a press release from bullet pointsReady to go
Patient information in Easy LanguageReady to go
Contracts (5)
Search collective and selective contractsReady after a short setup
Compare a draft contract with the previous versionReady to go
Prepare fee negotiations with health insurersReady after a short setup
Capture declarations of participation in contractsReady to go
Answer questions on special contracts for practicesReady after a short setup
On-call service (organisation) (4)
Answer questions on the on-call duty rulesReady after a short setup
Answer requests about shift swaps and coverReady after a short setup
Compile information on on-call practicesReady after a short setup
Create induction materials for on-duty doctorsReady to go
Licensing and needs-based planning (administration) (5)
Answer questions on licensing regulations and needs-based planningReady after a short setup
Check licensing applications for completenessReady after a short setup
Draft a request for missing documentsReady to go
Draft a vacancy notice for a statutory health insurance practiceReady to go
Draft texts for the needs planReady after a short setup
Quality assurance (3)
Answer questions on quality assurance agreementsReady after a short setup
Check permit applications for completenessReady after a short setup
Create materials for quality circlesReady to go
Representatives' assembly and executive board (4)
Draft a meeting paper for the representatives' assemblyReady after a short setup
Create minutes of the representatives' assemblyReady to go
Search statutes and resolutionsReady after a short setup
Prepare a statement on draft legislationReady after a short setup
HR, data protection and IT (5)
Draft a job advertisement from the requirements profileReady to go
Answer questions on the collective agreement and works agreementsReady after a short setup
Draft a data protection impact assessmentReady to go
IT ticket reply from the error descriptionReady to go
Draft service specifications for tendersReady after a short setup
Cross-cutting (3)
Summarise long documentsReady to go
Create meeting minutes from a voice memoReady to go
Search documents across departmentsAfter connecting your systems
Associations of statutory health insurance dentists (39)
Service for dental practices (6)
Draft replies to enquiries from practicesReady to go
Draft e-mail replies from the mailbox and contextAfter connecting your systems
Answer questions on the telematics infrastructure in the dental practiceReady after a short setup
Search the member service knowledge portalAfter connecting your systems
Pre-sort service ticketsAfter connecting your systems
Answer questions on setting up and handing over a practiceReady after a short setup
Billing (information) (5)
Answer questions on BEMA and billing provisionsReady after a short setup
Answer questions on fixed subsidies and findingsReady after a short setup
Answer billing queriesReady after a short setup
Explain the fee notice clearlyReady to go
Summarise BEMA changes for practicesReady to go
EBZ application procedure (information) (2)
Answer questions on the electronic application procedureReady after a short setup
Quick guide to the EBZ for practice teamsReady to go
Expert assessments (organisation) (4)
Answer questions on the assessor agreementsReady after a short setup
Draft appointment letters for assessorsReady to go
Create training materials for assessorsReady to go
Comment on the annual statistics for expert assessmentsReady to go
Contracts (4)
Search collective and selective contractsReady after a short setup
Compare a draft contract with the previous versionReady to go
Prepare remuneration negotiations with health insurersReady after a short setup
Answer questions on special contracts for practicesReady after a short setup
Patient information (3)
Reply to general patient enquiriesReady to go
Information on fixed subsidies in Easy LanguageReady after a short setup
Information on the dental emergency serviceReady after a short setup
Licensing and quality assurance (administration) (4)
Answer questions on the licensing regulations for dentistsReady after a short setup
Check licensing applications for completenessReady after a short setup
Draft a request for missing documentsReady to go
Answer questions on quality management in practicesReady after a short setup
Circulars and communication (3)
Draft circulars from resolutionsReady to go
Draft articles for the members' magazineReady to go
Draft a press release from bullet pointsReady to go
Representatives' assembly and executive board (3)
Draft a meeting paper for the representatives' assemblyReady after a short setup
Create minutes of the representatives' assemblyReady to go
Prepare a statement on draft legislationReady after a short setup
HR, data protection and IT (3)
Draft a job advertisement from the requirements profileReady to go
Draft a data protection impact assessmentReady to go
IT ticket reply from the error descriptionReady to go
Cross-cutting (2)
Summarise long documentsReady to go
Search documents across departmentsAfter connecting your systems
“After connecting your systems” means: the use case works as soon as basebox is connected to the system.
No access by basebox, no data processing on your behalf.
You operate the server, basebox supplies the software.
- No notification for baseboxWithout access, basebox is not a processor. A notification under Section 80 of Book X of the German Social Code (SGB X) is not required for basebox.
- Remote maintenance only on your instructionTime-limited, approved by you and logged. For this we conclude a data processing agreement.
- Only authorised staff see social dataEach group sees only its own documents and systems. Sharing an app shares its documents, never your own access.
- Audit log by your rulesYou set the retention periods. Questions appear in the log only if you switch this on.
Decisions stay with people.
These tasks are not among the use cases.
- No decisions on benefitsbasebox does not process applications, notices, objections or sickness benefit, not even in preparation.
- No medical assessmentsAssessments of individual insured persons remain with the Medical Service.
- No assessment of peopleNo cost-effectiveness reviews of practices, no selection among applicants.
- No chat for insured personsbasebox is a platform for your staff, not for your website.
A server with you in three weeks.
Fully set up, with installation in the data centre and an introduction.
Frequently asked questions
No, as long as basebox has no access. You operate the server, basebox supplies the software. A notification under Section 80 SGB X is then not required for basebox. Remote maintenance only happens on your instruction; for this we conclude a data processing agreement.
Yes. The basebox server then sits in your IT service provider’s data centre. Whether your contract and your notification with them cover the new processing is something you clarify with them. Even there, basebox has no access without your instruction.
No. Section 393 of Book V of the German Social Code (SGB V) governs cloud services. The server sits in your data centre; no cloud is used.
No. Applications, notices, objections and assessments of individual insured persons are not among the basebox use cases, not even in preparation. Assessing entitlement to benefits counts as high-risk under the EU AI Act. basebox is not built for that.
No. In basebox, the administrator sees usage, but no questions or content. Questions appear in the audit log only if you switch this on.
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