For your data centre
Ready-made servers with basebox already running.
Built by our hardware partner FAST LTA, set up by us, with you in three weeks.
Graphics processors
Numbers of people are guide values. iThe figures “for around … people” are a guide value for people who use the AI; it depends on how many work at the same time. We do not count accounts. The licence depends on the server, that is, on its computing power. The numbers of people are a guide, not a limit. All values compared ↓
More than 2,000 people? Then basebox runs on larger hardware that you procure yourself, for example from HPE or Dell; we provide the licence. Apps, permissions and connections stay the same; only the computing power grows. We clarify the hardware with you beforehand.
Calculate with your number of people →Delivered in three weeks, installed in one day.
- OrderClass 1, 2 or 3
- Build and deliveryfrom receipt of order, depending on the supply chain3 weeks
- Installation on sitewith introduction, includedapprox. 1 day
- basebox is runningYour staff get to work
- Service contract for the hardware. Mandatory with purchase, with FAST LTA: repair and replacement of faulty parts, including the GPUs.
- Rather do without your own data centre? Then your server is hosted at noris network in Munich or in a data centre of your choice, operated by us.
One licence per server, without counting accounts.
The three servers differ mainly in their GPUs.
| Class 1 | Class 2 | Class 3 | |
|---|---|---|---|
| PeopleiPeople who use the AI. A guide value, not a limit: anyone in your organisation may sign in. | around 200 to 500 | around 500 to 1,000 | around 1,000 to 2,000 |
| Questions at the same momentiMeasured with a response starting in under 2 seconds. What limits the server is not the number of accounts but the number of questions at the same moment. Someone who works with basebox for an hour may keep the server busy for two minutes. | 100 | 150 | 200+ |
| GPUs | 3× NVIDIA RTX PRO 6000 (96 GB each) | 2× NVIDIA H200 (141 GB each) | 2× NVIDIA H200 (141 GB each) + 1× RTX PRO 6000 (96 GB) |
| NVLinkiFast direct connection between GPUs. | – | Yes, between the two H200 | Yes, between the two H200 |
| Memory (RAM)i128 GB is enough for normal operation. 512 GB makes sense when many people work at the same time, for example at the upper end of the guide range: ongoing conversations and long documents stay in memory. Surcharge €36,478 net. | 128 GB or 512 GB | 128 GB or 512 GB | 128 GB or 512 GB |
| Processor | Intel Xeon Gold | Intel Xeon Gold | Intel Xeon Gold |
| Storage | 8 TB NVMe | 8 TB NVMe | 8 TB NVMe |
| Architecture | PCIe 5 | PCIe 5 | PCIe 5 |
| Service contractiMandatory when buying the server: repairs and replacement of faulty parts, including the GPUs. The contracting party is our hardware partner FAST LTA. 9% of the purchase price per year, term 5 years. | Mandatory, 5 years | Mandatory, 5 years | Mandatory, 5 years |
Already have servers with GPUs, or want to procure them yourself? We check free of charge whether they are suitable and license basebox on them. Switch between cloud and server at any time, flat fee €4,200. All three options compared ↓
PERFORMANCE AND SUPPORT
Fast answers, even when many ask at once.
What matters for performance is not the number of accounts but how many questions are asked at the same moment. Someone who works with basebox for an hour keeps the server busy only briefly.
Service levels in detail
| Standard (included in the licence) | |
|---|---|
| Support hours | Monday to Friday, 9 am to 5 pm, excluding public holidays at basebox’s registered office |
| How to reach support | E-mail to support@basebox.ai or ticket system |
| First response | Within one working day, prioritised by severity (critical, high, normal, low) |
| Resolution | With reasonable care, without a fixed deadline. Where necessary, a workaround first. |
| Availability | No fixed commitment |
| Maintenance | Cloud: we announce planned maintenance in good time. Server on your premises: we agree it with you. |
| Updates and security patches | Included in the licence |
| Monitoring | Automatic, around the clock, in the cloud and for servers operated by basebox (there the software, as far as your infrastructure allows access). We handle incidents during support hours. |
| Backup | Cloud: daily, with an encrypted copy in a second data centre, kept for 30 days. Server: built into basebox, your IT switches it on. If basebox operates the server, we set it up, keep a third copy at noris network in Nuremberg and test the restore every quarter, with confirmation, at no extra cost. |
| Server on your premises | Availability also depends on your infrastructure. The same hours apply to the software. |
| Server hardware | Service contract with FAST LTA, mandatory with purchase |
Guide values. Before the quote, we work through your figures. Calculate price →
Where basebox runs depends on costs and your requirements.
AI, apps and security are the same on all three options.
| Cloud | Server from basebox | Hardware of your choice | |
|---|---|---|---|
| Usually fits | Organisations from 5 people; list prices up to 20,000 people | Organisations from about 200 people, no upper limit | Organisations that already run or procure their own GPU servers, including large clusters |
| Start | Immediately; registration takes 2 minutes | Delivery in three weeks, installation in one day | A few days once the hardware is in place; installation in one day |
| Costs | Per person per year, from €490 down to €178; the more people, the lower the price. Above 20,000 people in the quote | Buy the server once, plus one licence per server; anyone may log in. Above 2,000 people in the quote | Licence based on the GPUs; we check beforehand, free of charge, whether the hardware is sufficient |
| AI usage | 20 million tokens per person per year | No quota, limited only by the server’s performance | No quota, limited only by the hardware’s performance |
| Operation | By basebox | By your IT or, on request, by basebox | By your IT or, on request, by basebox |
| Where the data is | In a separate environment for your organisation, in our data centre in Germany | On the server, on your premises (without an internet connection if required) or in a data centre, by default at noris network in Munich | On your hardware, on your premises (without an internet connection if required) or with a provider of your choice |
Frequently asked questions
What matters for the right basebox server is not how many accounts you set up but how many people ask questions at the same time. That is why a smaller server than the number of accounts suggests is often enough. In the configurator, we suggest the right server; before the quote, we calculate it with your figures. Calculate with the configurator →
Yes, if your hardware has enough capacity to run basebox for your number of people. We check it free of charge beforehand and assign it, based on its capacity, to one of our servers or a larger configuration; the licence depends on that. If you already have a server with GPUs, basebox runs on it. If the capacity is not enough, you start in the cloud and switch later. Calculate the price →
Yes, switching to basebox is possible. Your own platform remains a software project: every new feature, every new model and every piece of evidence is commissioned separately. With basebox, updates, models and features come with the licence. You keep using existing servers with GPUs; basebox runs on them. We discuss with you what the switch looks like for your organisation and what it costs. Contact →
Yes. basebox grows without a new system: apps, permissions, connections and logs stay the same; only the computing power grows. With the server, on larger hardware that you procure yourself, for example from HPE or Dell; in the cloud, without any effort from your IT. Ready-made basebox servers are available up to 2,000 people, cloud list prices up to 20,000 people; the licence for larger hardware is in the calculator. For larger organisations, networks and groups, we clarify the hardware with you beforehand. Calculate with your number →
512 GB of memory pays off when many people work with basebox at the same time, for example when the server is used at the upper end of its guideline range. Ongoing conversations and long documents then stay in memory and do not have to be recalculated. How many answers are produced at the same time is determined by the GPUs.
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